Electrification and driver expectations: why clarity is redefining roadside assistance ? In a European automotive market undergoing rapid electrification, roadside assistance situations increasingly involve higher technical complexity and software dependency. Electric and hybrid vehicles introduce different failure patterns, specialised safety protocols and more diagnostic ambiguity. When technical situations become less intuitive, uncertainty increases, for both… Read more »

How ARC Europe built a digital mobility ecosystem for roadside assistance ARC Europe recognizes that the way drivers engage with roadside assistance is changing: requests are increasingly triggered in a digital-first manner, either directly from the vehicle or through OEM-branded digital channels. This shift means that owning the digital customer relationship depends on our ability… Read more »

Excellence through innovation: ARC Europe’s commitment to the future of roadside assistance The Road Patrol Training for Excellence 2025, held from 21 to 24 October 2025 in Lausanne, Switzerland, was far more than a technical event — it was a statement of leadership and commitment. Co-organised by FIA Region I and ARC Europe, and hosted by TCS (Touring Club Suisse), this annual training… Read more »

Two days, 180 participants, one goal: shaping the future of automotive assistance in Europe. ARC Days 2025 brought together ARC Europe’s governance and its network of 40 European automobile clubs to share a common vision in the face of mobility disruptions. A look back at an event defining the contours of tomorrow’s roadside assistance.  An… Read more »

Why does this rebranding mark a key milestone?  The ARC Europe Group is proud to unveil its new brand identity. More than just a visual change, this rebranding represents a reaffirmation of our strategy and an ambitious renewal of our vision. It reflects our determination to evolve and innovate to meet the new challenges of the… Read more »