Emergency Call (eCall)
Our private eCall service connects your vehicles to our call centres in more than 30 countries. The call is triggered by the occupants at the push of a button, or automatically by the vehicle’s sensors after a crash. Our agents receive the call together with the vehicle’s location, speak with the occupants and assess the situation following your procedures. We filter out accidental calls and alert the local emergency services only when an emergency is confirmed, so they can focus where they are really needed. We stay on the line with the occupants until the emergency services take over, in their own language, at home or abroad.
Stolen Vehicle Tracking
Our Stolen Vehicle Tracking (SVT) service offers customers a remote tracking solution to help them to recover or immobilize their vehicle if it has been reported stolen.
Our call center agents act as the first line of contact in the event of a potential theft, verifying customer and theft details while guiding them to obtain the necessary theft report.
Our network of local Security Operations Centers (SOCs) and police partners, in compliance with country regulations, are then mobilized to track the vehicle.
Smart bCall and bCall+:
Predictive approach
Data support is transforming our organization into an IT platform company. In this sense, it has also changed the profile of our company, as well as the skills and knowledge required to provide the best support services.
Through our new predictive assistance line, we seek to limit the number of people experiencing an incident on the road and develop services that improve the user experience with its car, with mobile repairs and transportation services.