As OEMs accelerate investments in CO₂ compliance, electrification and software-defined vehicles, roadside assistance is transforming technically and digitally. But as vehicles become more complex, a critical question remains: does technological progress automatically translate into a better assistance experience for drivers? Roadside assistance market growth and evolving service expectations The roadside assistance market continues to expand… Read more »

Electrification and driver expectations: why clarity is redefining roadside assistance ? In a European automotive market undergoing rapid electrification, roadside assistance situations increasingly involve higher technical complexity and software dependency. Electric and hybrid vehicles introduce different failure patterns, specialised safety protocols and more diagnostic ambiguity. When technical situations become less intuitive, uncertainty increases, for both… Read more »

How ARC Europe built a digital mobility ecosystem for roadside assistance ARC Europe recognizes that the way drivers engage with roadside assistance is changing: requests are increasingly triggered in a digital-first manner, either directly from the vehicle or through OEM-branded digital channels. This shift means that owning the digital customer relationship depends on our ability… Read more »

Building a Digital Relationship: The Next Evolution of Roadside Assistance In the fast-changing world of mobility, drivers now expect more than just a quick response when something goes wrong. They expect a seamless, connected, and reassuring experience throughout their journey — one that fits naturally within today’s mobility ecosystem. At ARC Europe, we believe that… Read more »

Excellence through innovation: ARC Europe’s commitment to the future of roadside assistance The Road Patrol Training for Excellence 2025, held from 21 to 24 October 2025 in Lausanne, Switzerland, was far more than a technical event — it was a statement of leadership and commitment. Co-organised by FIA Region I and ARC Europe, and hosted by TCS (Touring Club Suisse), this annual training… Read more »

Two days, 180 participants, one goal: shaping the future of automotive assistance in Europe. ARC Days 2025 brought together ARC Europe’s governance and its network of 40 European automobile clubs to share a common vision in the face of mobility disruptions. A look back at an event defining the contours of tomorrow’s roadside assistance.  An… Read more »

Why does this rebranding mark a key milestone?  The ARC Europe Group is proud to unveil its new brand identity. More than just a visual change, this rebranding represents a reaffirmation of our strategy and an ambitious renewal of our vision. It reflects our determination to evolve and innovate to meet the new challenges of the… Read more »

In a highly innovative industry that relies on multiple players for success, secure information exchange is essential to protect confidential information. With a long and complex supply chain, the automotive sector requires a structured and secure approach to the storage and exchange of information. In this digital age, information security needs extend beyond automotive suppliers…. Read more »

“Mobility can be better”. This is the guiding idea of Lynk & Co, which ARC Europe shares. This common belief led the global mobility provider Lynk & Co to make ARC Europe its exclusive partner in roadside assistance and electric services, entrusting it for delivering mobility solutions to their drivers in all countries for the… Read more »

Today ARC Europe is reaching an important milestone in its transformation process initiated in 2016 with the acquisition of 100% of the shares of Assistance companies in Poland, France, Russia, Greece, and the launch of ARC Europe insurance brokerage company. As of the 8th of June, companies in Poland and France will operate under one brand… Read more »