When something goes wrong on the road, time becomes the most critical variable. In the seconds after a serious accident, confusion, shock and uncertainty often take over. Drivers and passengers may not know exactly where they are, what has happened, or even whether they are able to call for help themselves. In those moments, the… Read more »

On this 4th June, ARC Europe brought its partners network to Brussels for one reason: to make sure every club, in every market, moves forward with the same picture, the same priorities, and the same standard. There is a reason we gather the whole network in one room, once a year. Markets shift, technologies accelerate,… Read more »

From breakdown trigger to connected care When a breakdown happens, drivers experience a technical failure, but also a stressful moment of uncertainty, confronted with questions such as where am I exactly, who do I call now, and do I even know what’s wrong? In an era of connected vehicles and digital services, connected and digital… Read more »

OEMs and mobility providers are under increasing pressure to do more with less. They are expected to scale services across markets, integrate seamlessly into complex digital ecosystems, maintain ownership of the customer relationship, and reduce cost‑to‑serve. All while delivering a consistent, high‑quality experience to drivers. Roadside assistance sits right at the intersection of these challenges…. Read more »

Across Europe, aftersales networks are operating under increasing structural pressure. Workshop capacity remains limited, electrification may extend diagnostic and intervention time, and skilled technicians are scarce in multiple markets. In this context, unnecessary workshop visits are no longer minor inefficiencies, they represent structural capacity risks, higher operational costs and longer vehicle immobilisation. Reducing unnecessary physical… Read more »

Across Europe, roadside assistance quality is still perceived as uneven. Differences between countries, stakeholders and operational practices continue to impact customer experience. For OEMs operating at European scale, this variability represents a structural challenge. Why common European standards are essential to deliver consistent, predictable roadside assistance quality across markets? Roadside assistance quality: a fragmented European… Read more »

Early‑Resolution Roadside Assistance: A Driver Experience That Goes Beyond Towing Roadside assistance is often viewed as the most elementary part of a mobility program. In practice, it’s one of the few moments where a driver directly interacts with a brand. How that moment unfolds can either confirm trust or erode it within minutes. At ARC… Read more »

As OEMs accelerate investments in CO₂ compliance, electrification and software-defined vehicles, roadside assistance is transforming technically and digitally. But as vehicles become more complex, a critical question remains: does technological progress automatically translate into a better assistance experience for drivers? Roadside assistance market growth and evolving service expectations The roadside assistance market continues to expand… Read more »

Electrification and driver expectations: why clarity is redefining roadside assistance ? In a European automotive market undergoing rapid electrification, roadside assistance situations increasingly involve higher technical complexity and software dependency. Electric and hybrid vehicles introduce different failure patterns, specialised safety protocols and more diagnostic ambiguity. When technical situations become less intuitive, uncertainty increases, for both… Read more »

How ARC Europe built a digital mobility ecosystem for roadside assistance ARC Europe recognizes that the way drivers engage with roadside assistance is changing: requests are increasingly triggered in a digital-first manner, either directly from the vehicle or through OEM-branded digital channels. This shift means that owning the digital customer relationship depends on our ability… Read more »