Emergency Call (eCall)
Experiencing breakdowns or accidents is always a stressful situation for drivers. That’s why we offer a digital roadside assistance solution that provides rapid and seamless assistance to your customers. Whether it’s through our Smartcall white-label digital solution or the bCall button in their vehicle, drivers can easily reach our expert and multilingual teams and communicate in their preferred language across Europe.
Even if the vehicle incident happens abroad, your customers can still interact in their native language, ensuring a stress-free experience.
Our SmartCall roadside assistance solution is accessible through our partners’ app or web application, both of which can be tailored to your B2B branding.
Stolen Vehicle Tracking
Our Stolen Vehicle Tracking (SVT) service offers customers a remote tracking solution to help them to recover or immobilize their vehicle if it has been reported stolen.
Our call center agents act as the first line of contact in the event of a potential theft, verifying customer and theft details while guiding them to obtain the necessary theft report.
Our network of local Security Operations Centers (SOCs) and police partners, in compliance with country regulations, are then mobilized to track the vehicle.
Smart bCall and bCall+:
Predictive approach
Data support is transforming our organization into an IT platform company. In this sense, it has also changed the profile of our company, as well as the skills and knowledge required to provide the best support services.
Through our new predictive assistance line, we seek to limit the number of people experiencing an incident on the road and develop services that improve the user experience with its car, with mobile repairs and transportation services.