ARC Europe announces departure of Interim CEO Ilaria Caputo and appoints Mr Willem Aal as new CEO from the 1st of June 2023

ARC Europe, the specialist provider of mobility assistance services in the European automotive market, announces that Ilaria Caputo will be departing the company on May 31st, 2023 to pursue new projects. The Board has appointed Mr Willem Aal as its new CEO effective 1st June 2023.

The Board of Directors expresses its gratitude to Mrs Ilaria Caputo, who served for seven years as Group Chief Finance and Insurance Officer and in the last year as Group Chief Executive Officer ad interim during the transition period. Since 2015, when she joined ARC Europe Group, Ilaria has been a pillar in the governance of the group, whose acumen contributed to build and develop the Insurance development strategy and a key player in the structuring of ARC Europe as a European Group, leading M&A activities in France, Poland and Greece. Her leadership and strategic solutions have prepared the group for a successful future. Several new OEMs selected ARC Europe as Mobility partner in Europe under her governance and the Group is ready to respond to next challenges. The Board acknowledges her decision to pursue new challenges and wishes her the best in all her future plans and endeavours.

Mr Willem Aal, Business Director at the Dutch Automobile Club ANWB, will join ARC Europe to take his new Chief Executive Officer role as of the 1st of June 2023. During his 16-year tenure at ANWB, Mr Aal played a pivotal role in the development of digital mobility services and established the Dutch Automobile Club as a leader in electric assistance solutions.

In his new role, Mr Aal will leverage his vast knowledge and experience to drive ARC Europe’s Pan-European B2B mobility business and guide its strategic roadmap. “The Board of Directors trusts in the extensive knowledge and experiences of Willem Aal, to drive our Pan-European B2B Mobility company and further develop our activities according to our strategic roadmap,” said Claudius Leibfritz, Chairman of the ARC Europe Board of Directors.

Mr Aal is no stranger to ARC Europe, having led its Business Governance body since 2017. In this capacity, he supported the executive team in developing business partnerships and defining the strategic direction for the group in the years to come. With his expertise in the mobility industry and his extensive network across Europe, Mr Aal is well-positioned to lead and deliver the group’s strategic objectives in Europe.


In welcoming Mr Aal to his new role, the Board expresses confidence in his ability to build a bright future for the company. ARC Europe looks forward to benefitting from his leadership, expertise and vision.


About ARC Europe

ARC Europe is the largest supplier of B2B roadside assistance services in Europe with an outstanding network in more than 40 European countries. The Group represents its own subsidiaries in France, Poland and Greece, and its shareholders, which are the major automobile clubs in Europe: ADAC, The AA, ANWB, ACI, OEAMTC, RACE, TCB & TCS.

ARC Europe has entered new fields of activities, with the ambition to sustain the electrical shift, delivering mobility solutions and connected services enlarging its geographical scope.


ARC Europe Media Contact

Antoine Aubry –