Two days, 180 participants, one goal: shaping the future of automotive assistance in Europe. ARC Days 2025 brought together ARC Europe’s governance and its network of 40 European automobile clubs to share a common vision in the face of mobility disruptions. A look back at an event defining the contours of tomorrow’s roadside assistance.
An exceptional network mobilization
ARC Days 2025 marked a pivotal moment in the history of the ARC Europe network. Bringing together the governance and representatives of 40 European automobile clubs for two intensive days demonstrates a strong collective commitment: to actively collaborate within a common structure to meet the expectations and needs of a sector undergoing profound transformation.
Why such an event?
In a context where technological and environmental disruptions are transforming the mobility landscape, the physical gathering of all stakeholders enables:
- Aligning strategies at the European level
- Sharing best practices among automobile clubs
- Identifying common priorities in the face of sectoral challenges
- Strengthening network cohesion around shared objectives
Digitalization of roadside assistance: already an operational reality
One of the most significant findings from ARC Days 2025: the digitalization of roadside assistance is no longer a project; it’s a reality. Most ARC Europe network members now have the technological capabilities needed to meet the digital expectations of European drivers.
What does assistance digitalization mean in practice?
- Real-time geolocation of broken-down vehicles and recovery operators
- White-label mobile applications enabling instant assistance requests
- Live intervention tracking for complete transparency
- Digital communication with drivers (SMS, push notifications)
- Operational efficiencies for our employees
This digital transformation responds to a strong expectation from drivers accustomed to responsiveness and transparency in all their services. For ARC Europe, this generalized, homogeneous and seamless capability across the network represents a major competitive advantage in the European automotive assistance market.
Data and Artificial Intelligence: optimizing operational efficiency
While digitalization lays the foundation, leveraging data and artificial intelligence represents the next decisive step in improving the efficiency of assistance operations.
A strategic long-term initiative
ARC Europe and its network are actively working on several pilot projects aimed at intelligently exploiting collected data to:
- Optimize resource allocation for high-value missions (situation analysis and determining means to deploy for on-site repairs)
- Enhance our service operations through first time right assistance deployment
- Comprehensive case analytics to focus on customer requirements
The objective stated at ARC Days 2025 is clear: to establish new standards in operational efficiency by leveraging AI, while ensuring responsible and ethical use of personal data (TISAX level 3 certification).
The pilot projects currently underway will identify the most effective solutions before deployment across the European network. This progressive approach ensures that each innovation is tested, validated, and adapted to the specificities of each national market.
Road Patrol Alliance: proof of the network’s collaborative strength
The deployment of the Road Patrol Alliance during summer 2025 concretely demonstrated the added value of a coordinated European network and the collaborative strength of ARC Europe.
In all, over 2,500 drivers were assisted across Europe, with 72% of cases solved directly on-site. This success rate demonstrates the operational efficiency of pooling operational assets—patrol vehicles, intervention teams—from different member automobile clubs to strengthen coverage and service quality, particularly during periods of high tourist activity.
Concrete benefits
- Extended geographical coverage on major European road routes
- Reduced response times thanks to patrol proximity
- Consistent service quality across the network
- Multilingual assistance adapted to tourist flows
This successful collaboration proves that network entities can work together seamlessly, thus strengthening the overall quality of ARC Europe assistance services.
Strategic partnerships: accelerating innovation and expanding the offering
ARC Days 2025 also highlighted the crucial importance of external partnerships to accelerate innovation and enrich the range of services offered.
Technology and operational partners
The ARC Europe network has strengthened its collaborations with several key players:
- Prolux: Roadside assistance patrol and receovery vehicles equipement
- Medallia: Customer experience management and real-time feedback
- Talkdesk: Contact center solutions and omnichannel customer relations
These partnerships considerably extend the range of services offered by the network, beyond traditional roadside assistance, to address new mobility usage patterns.
Extension into medical assistance
Medical assistance has always been part of the range of services the ARC Europe network has been providing. Two major strategic partnerships have been established to develop the medical assistance offering:
- Global Excel: Global expert in medical assistance and repatriation
- Collinson: Specialist in premium traveler services
This step into medical services responds to growing demand from insurers and drivers for comprehensive assistance solutions, combining mobility and health.
Learning from peers
ARC Days 2025 was also an opportunity for enriching exchanges with major European clubs (TCS, The AA) who shared their transformation dynamics, and global players such as AAA and Xperigo. These international exchanges enable the identification and sharing of global best practices in assistance across all ARC Europe network stakeholders.
Vision for the future: capitalizing on network strength
Presentations by ARC Europe board members offered a clear assessment: challenges will always be present, and disruptions in the mobility sector are far from over.
Disruptions to anticipate
- Massive electrification of the European vehicle fleet
- New customer requirements in their aftersales journey
- Evolution of ownership models (rental, subscription, sharing)
- Constantly evolving customer expectations
- In-house provision of certain assistance services by OEMs
The answer: collective strength
In the face of these profound changes, the message from ARC Days 2025 is clear: by capitalizing on group strength, it will be possible to navigate these disruptions and even redesign the contours of automotive assistance.
This collective strength relies on:
- A network of 40 automobile clubs covering the entire European territory
- Coordinated governance capable of aligning strategies
- Pooled operational assets (Road Patrol Alliance)
- Strategic partnerships accelerating innovation and expanding the offering
- A proven culture of collaboration
Conclusion: ARC Europe, architect of tomorrow’s European automotive assistance
ARC Days 2025 confirmed that ARC Europe does not simply endure the transformations of the automotive assistance sector: the network anticipates them, shapes them and draws growth opportunities from them.
With already effective operational digitalization, promising artificial intelligence projects, successful collaborations such as the Road Patrol Alliance and strategic partnerships with global leaders, ARC Europe has all the assets to remain Europe’s leading automotive assistance network.
The exceptional mobilization of 180 participants demonstrates that the willingness to collaborate is at the heart of the network’s DNA. In a sector undergoing profound transformation, this ability to think and act collectively constitutes the decisive advantage that will enable ARC Europe to continue offering excellence in roadside assistance and mobility services.
